Here are some questions that come up often. If you need any additional help, please do not hesitate to email us at firstname.lastname@example.org
Can I return a preorder?
Preorders can be returned within 5 days of receiving but must not show any signs of wear or have any damage. After five days I cannot accept the return. Return time period begins five days after product has been delivered to the address on file.
How soon will I receive my order?
All of my jewelry is handmade at the time of order for the most part, unless notated as ready to ship. With that said, production time is 1-2 business days. I will ship within that time frame. If you need an expedited order, please choose express option listing (one per order) to put your order at the top of my list.
What type of metals do you use?
Most of my jewelry is made with gold filled, sterling silver, or stainless steel. It will be notated on the types of metals use. I try very hard to use quality metals that still keep the jewelry affordable.
How do I know what size bracelet to purchase?
To determine your bracelet size simply take a string and wrap it around your wrist till it touches. Measure that amount and add a 1/2". This will give you a very good idea on what size will best suit you.
Are your pieces lead and nickel free?
Yes. And in most cases also hypoallergenic (stainless steel).
How do I care for my jewelry?
There are so many different things one needs to know when caring for jewelry. Store in a cool dry place. Most of my jewelry comes with little bags to keep your items in now. How you put on your bracelets is very important. Each of my bracelets is pre-stretched so that your piece does not overstretch in time. With that said, proper on and off etiquette is required. Roll the bracelet up your hand, DO NOT stretch it out to get it on and off. When ready to take off, simply roll it off. This will keep the elastic from taking on unnecessary tension and will give you years of enjoyment. I have the original bracelet I had first made before selling because of proper care, going on three years having it. For jewelry with metals, please keep away from water. Also all of our bodies treat metals differently pending our alkalinity. I do use sterling silver, stainless steel, and gold filled metals. In some rare cases I do use gold filled. Simply use a dry lint free cloth to buff any tarnish that may arise. Anti tarnish pads will be provided in your bag to help keep the moisture out and anything else that may affect the metal.
Do you take custom orders?
I do take custom orders, it is one of my favorites. Because there is more design time that goes into those pieces there is a $3 up-charge for custom work (effective January 1, 2019). This will be added on to your price. For custom work, please email me at email@example.com.
Do you ship internationally?
As of right now, no. But email me (firstname.lastname@example.org) and I would be willing to work something out and get you a price.
Do you do events?
I do participate in local events. I am located in the Cleveland, OH area. Please visit my events page to stay up to date on where I will be.
How do the essential oil bracelets work?
Are you a lover of essential oils? Have wanted to be able to diffuse on the go? At Gold Arrow Studios we have an amazing line of essential oil bracelets to help you diffuse while out shopping, hanging with friends, or just lounging around. Each EO bracelet will have one to multiple lava rocks. These are porous rocks that will absorb a drop of oil and hold that oil in for a hours giving you all benefits as if you were diffusing at home. You can reuse the same oil or use a new oil.
What happens if my piece breaks?
I take great pride in my work and I try very hard to use vendors that provide me with quality supplies to make my pieces. Things can and will occur whether it be from user error or maker error. Simply let me know (email@example.com) and I will be happy to get this taken care of. Buyer will pay shipping for the item to return to me but I will pay for shipping on the return to you.
How do I care for my Apple band?
My new custom Apple watch bands are perfect for dressing up an outfit. They are not intended for everyday wear or wear into water. When ordering your band, please ensure you can take proper care of it. Bands should not be fully put on the watch and stretched over the hand to the wrist. Instead, attach one side to your watch (silver oval facing down). Once on wrist, gently attach other side. Each band is set for a perfect fit, so over stretching will cause the elastic to snap or wear out. Gold Arrow Studios is not responsible for broken bands due to user error. We are also not responsible for any damage to the watch due to user error.